June 10, 2005

The Bugis California Fitness Centre Report

»

Paul Delima gives a detailed report on the new California Fitness Centre in Bugis:

When I arrived there, I saw the signs, advertising "75% off enrollment" and "Only $58 monthly", a quick calculation in my head revealed that would work out to $2 bucks a day if I went everyday, compared to $2.50 for the Tampines per entry. "This is pretty good," I thought to myself, "why didn't I join earlier"

Find out how he changed his mind after unravelling a vast conspiracy.

Link

Submitted by Anonymous Coward on June 10//11:54am and published by tinkertailor :: 94362 reads | trackback
Comments 198

Im so glad i chanced upon this thread cos i think California Fitness is the crappiest and SCAMMIEST gym around!! Especially the Membership Sales Manager, Steven Liew @ Bugis. Utter useless creep! Read on to find out!

1. CF is so sneaky about their payment name in the credit bill. They have recently changed it to MSC which no relevance to Californis Fitness. Bet they are hoping that u will miss that out!

2. My membership ended on 17/09/08 and found that i was billed in October as well. Apparently i have to terminate personally at the gym. (more fine print there!). I actually checked with someone abt my expiration and she made NO mention abt this procedure at that point!

3. Went down to the gym on 26/10 (Sun) and spoke to 2 indian staff, Gowri & Gaya and they said that i cant terminate until they have resolved the billing issue and there's no worry as the NEXT billing cycle will be in Nov. Even left my credit card slip with them. They said they will notify their Membership Sales Manager, Steven Liew, and will get back to me by 28/10 (tues)

4. After 2 days, still no news! When i called the gym today (30/10) and first spoke to an Ed who said something abt taking ONE WEEK to retrieve my contract?! Then i spoken to Steven Liew who then told me that he has absolutely no clue abt my case!!

5. After explaining the situation and wanting to terminate, he said i have already been billed ($67) for the NEXT month (Oct/Nov?!) cos the billing-cycle cut-off date was JUST before my termination request on 26/10! This "mysterious" billing cycle is so BAFFLING and should be a lot more transparent!!

6. When i asked if they can waive it, he just kept rattling on abt their procedures and he cant do anything. He doesnt seem to care when i asked him why wouldnt he do anything to work something out with a dissatisfied customer? Why should i pay for another month of membership for a gym that i will NEVER EVER go again?

7. I asked him who else can help me re this and he kept saying that HE is Membership Manager and there is no one else to take this up with. What rubbish and what attitude!!!

So guys....where is next best place to take this CF-BS to? Please help :( Thks!

Seek the Country Operational Manager
Their main office is at Novena under the name of JV Fitness.

238B Thomson Road
#05-01/08 Novena Square Tower B
Singapore 307685

Telephone (65) 6836 2388
Fax (65) 6836 2300

Country Operational Manager- Wilson Koh

Posted by Concern* on 13 November, 2008 - 12:28am
1 2 3 4 5