The following is my bad experiece:

On 15/06/2008, Sunday at1140am, I went to California Fitness Jacky Chan Sport located in the north area. As I would like to end my membership by this month, I approached an Indian staff at the counter. She told that I can only end my membership between 30/06/2008- 20/07/2008 as this is company policy. Thus, although I already paid 2 months in advance when I joined the club, I still have to pay for July month which is amounting $84.60. Otherwise I would not be allowed to join the club.

As I was still confused about the whole matter, I decided to approach another staff at the counter on 24/06/2008, Tuesday at 0715pm after my usual gym workout. She told me that I did not inform the club 5 working days in advance as stated in the contract note. Therefore, I still have to pay for the next month before I can terminate my membership. I did not agree as the other staff which I asked on Sunday told me a different story. If I was told that I can end my membership on Sunday, I could have made it for the 5 working days and did not have to pay a single cent. As she cannot make decision at her level, she referred me to her supervisor.

The supervisor at the counter is a Malay guy. He claimed to be the supervisor of the team. I told him the whole story and he insisted that I need to tell him the name if not he could not help at all. He pointed at 2 Indian female staffs at the counters and asked me whether they are the one. I said she was short hair. He said they only have 2 Indian female staffs here and no one is short hair. Both staffs said they did not talk to me at all and one of the Indian staffs started to make fun of me behind her back. I told the supervisor that she is rude toward me and he did not care and pretend that he did not hear and started to ask me question such as: who are you talking about? What did she said? I feel insulted by the whole incident. I told him that what if I stop my debit card and disallow California Fitness to debit any fund from my account will I still be allowed to enter into the club since I already paid 2 months in advance. He said that their credit control department will send me a letter and if I do not pay by the stated date and they will take legal action against me because I did not pay them $84.60 irregardless I already paid them 2 months in advance.

My complaints are the followings: 1) it was their staff wrong information which cause me to pay for another additional month since the contract stated that I need to inform 5 working days in advance. 2) The staffs are unprofessional and intimidate me. I feel insulted and consumer should not be treated in this manner. 3) The supervisor threatened me that he will take legal action against me if I do not pay them $84.60 although it was their staff fault since I can not provide them with name and he insisted that no such person at all. They could have checked the staff duty list or the CCTV to check as what I am saying is the truth.