September 12, 2006
# # Ask how come the replacement procedure is different from North America. # Become more upset when I am told ‘because in Singapore, it’s different’. # Ask if I can get a temporary battery replacement while waiting for the replacement because if not, my Powerbook is no longer portable. # Become more upset when I am told ‘no, because in Singapore, it’s different’.
Recommended by rationalneurotic: "Service starts from the heart - of the company. Policies got to change before the frontline staff can "Go the Extra Mile for Service (ie GEMS)". Don't give the service staff shit, give their bosses shit for shit policies.
"Because in Singapore, it's different." =_='''"