December 30, 2008
Tattooed Banker said:
Let me highlight an issue I handled recently. This lady came in and handed a letter addressed to the branch manager. A complaint letter against an ex-colleague of mine to be exact. I can’t reproduce the letter in full here due to disclosure issues but the gist of it was, The letter was drafted in english by a 3rd party, in the first paragraph, this third party explained that this person is illiterate and cannot read or write english or chinese so he/she is writing the letter on the behalf. With no fees charged. (personally, it struck me as odd that someone would actually mentioned he/she is not being paid a fee to write a letter. I would have thought not but the fact that the statement was included made me think otherwise instead.) Customer had bought into a unit trust for X amount of money, which is about 60% of the what she had with our bank.(At point of investment) Claims she is unemployed, have no other sources of income, no other sources of funds and struggling to survive Thought she invested in a fixed deposit with higher return and principal protection. Claims she was told that she can get back the principal + interest after max of 2 years. Wanted the bank to pay her back her principal + interest if she had placed the money in fixed deposits claiming mis-selling Signed off with a thumbprint (as customer claims to be illiterate)
Recommended by Anonymous Coward: "People will really try anything just to get their money back. At all cost. "