March 30, 2008

Slashdot | Creative Goes After Driver Modder

Slashdot said:

Since the release of Windows Vista, Creative has promised their Sound Cards as being 'Vista Ready'. Unfortunately, as many unlucky customers did discover, this is not true. What the users actually found were buggy, feature crippled drivers. Creative insisted that features such as Decoding of Dolby® Digital and DTS(TM) signals and DVD-Audio which worked fine in WinXP, would not work on windows Vista. With Creative releasing less than one new driver a year, things seemed bleak. Fortunately, a talented user, Daniel_K, was recently able to 'fix' many of the drivers, enabling the incompatible features and also fixing many bugs. Just today Creative has decided to put a stop to this. They removed all links to his modified drivers, and banned several users who were posting links to the now banned drivers.

Recommended by shianux: "And the reason why Creative is facing losses year after year is because...? You piss off your customers, intentionally cripple your customer's products, and then later on, restrict people who bought your products from enabling those features, using "intellectual property" as a cudgel. Well done."

Link

Submitted by shianux on March 29//11:33pm and published by Mr Miyagi, Agagooga :: 1505 reads | trackback (6)
Comments 7

Trackback from The Inquirer:

Creative has once again produced a master-stroke of bad publicity (at the time of writing the forum announcement appeared on Slashdot) and a potential massive backlash from its own user community....

Trackback from Nerd|Geek:

Had they fixed the issue at the start by either hiring said person who was fixing their drivers or at least provided better official support, the problems now would not have occurred....

Trackback from Creative Labs : Product Boards : Windows Vista ::

This just proves you don't really care about what your customers and what people think about you....

Trackback from Wired:

Daniel_K, the Creative Labs fan who fixed the company's broken Vista sound card drivers only to be threatened by the corporate brass, just e-mailed with his side of the story......

Aiyah, Apple does the same thing all the time. But they do it with style.

Trackback from lucretius.sg:

Creative, You just PAWNED yourself big time this time.” ...

Trackback from Gizmodo:

The story of Daniel_K vs. Creative reaches a temporary conclusion as Creative reinstates the deleted forum posts by Daniel that helped other users get their sound cards working under Vista....